Terms of Service

1. Acceptance of Terms

By accessing, browsing, or utilizing the VeloProcess platform (the "Platform", "Service", or "Software"), whether through web interface, mobile application, API integration, or any other means, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations governing software as a service (SaaS) platforms in the Gulf Cooperation Council (GCC) region. If you are accessing or using the Platform on behalf of a business entity, organization, or corporation, you represent and warrant that you have the legal authority to bind such entity to these Terms, and references to "you" shall include both the individual user and the entity. If you do not agree with any provision of these Terms, you must immediately cease all use of the Platform and contact us to terminate your account. Continued use of the Service after any modifications to these Terms constitutes your acceptance of such changes. VeloProcess is operated by VeloProcess FZ-LLC, registration number [TBD], incorporated under UAE law and subject to the jurisdiction of the Dubai Courts. Our headquarters are located in Dubai Internet City, United Arab Emirates.

2. Description of Service and Acceptable Use

VeloProcess provides a comprehensive, cloud-based AI-powered workflow automation platform designed specifically for enterprises operating in the Gulf Cooperation Council (GCC) region. The Service enables organizations to digitize, automate, optimize, and intelligently manage complex business processes through advanced artificial intelligence, machine learning algorithms, natural language processing (NLP), optical character recognition (OCR), and process mining technologies. The Platform supports bilingual operations in Arabic and English, ensuring seamless workflow design, document processing, compliance management, and real-time analytics. In consideration of your use of the Service, you agree to comply with the following Acceptable Use Policy:

• Lawful Business Use: You shall use the Platform exclusively for legitimate business purposes that comply with all applicable laws, regulations, and industry standards in your jurisdiction, including but not limited to UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), Kingdom of Saudi Arabia Personal Data Protection Law (KSA PDPL), General Data Protection Regulation (GDPR) where applicable, and all anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Prohibition of Reverse Engineering: You shall not, and shall not permit any third party to, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, AI models, machine learning architectures, or proprietary methodologies of the Platform. Any unauthorized attempt to access or extract our intellectual property may result in immediate account termination and legal action.
• Account Security and Credential Management: You are solely responsible for maintaining the confidentiality and security of your account credentials, including usernames, passwords, API keys, authentication tokens, and multi-factor authentication (MFA) devices. You agree to implement industry-standard security practices, including regular password updates, role-based access controls (RBAC), and monitoring of user activity logs. You must immediately notify VeloProcess of any unauthorized access, security breach, or suspected compromise of your account.
• Prohibited Content and Activities: You shall not use the Platform to upload, process, transmit, store, or distribute any content that is illegal, fraudulent, defamatory, obscene, threatening, harassing, discriminatory, or otherwise objectionable. This includes but is not limited to: (a) content that infringes intellectual property rights, trade secrets, or proprietary information of third parties; (b) malicious software, viruses, ransomware, or any code designed to disrupt, damage, or gain unauthorized access to systems; (c) content that violates privacy rights, including unauthorized processing of personal data or sensitive information; (d) spam, phishing attempts, or unsolicited commercial communications; (e) content that promotes violence, terrorism, hate speech, or illegal activities; (f) content that violates export control laws or economic sanctions.
• System Integrity: You shall not engage in any activity that disrupts, degrades, or interferes with the Platform's performance, availability, or security, including but not limited to: denial-of-service attacks, automated scraping, excessive API calls beyond agreed limits, unauthorized load testing, or attempts to exploit system vulnerabilities.
• Compliance with Usage Limits: You agree to comply with all usage limitations, quotas, rate limits, and fair use policies as specified in your subscription plan. Exceeding allocated resources may result in additional charges, service throttling, or account suspension.

3. Data Privacy, Protection, and Compliance

VeloProcess is committed to the highest standards of data privacy, security, and regulatory compliance. We recognize that trust is the foundation of our relationship with clients, particularly when handling sensitive business workflows, documents, and personal data. Our data protection framework is designed to meet and exceed the requirements of UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), Kingdom of Saudi Arabia Personal Data Protection Law (KSA PDPL), and internationally recognized standards including ISO 27001, SOC 2 Type II, and where applicable, the European Union General Data Protection Regulation (GDPR). Data Residency and Localization: All customer data, including workflow definitions, uploaded documents, user information, analytics, and system logs, is stored exclusively within Amazon Web Services (AWS) data centers located in the Middle East region (AWS UAE Region - me-central-1), ensuring full compliance with GCC data localization requirements. We do not transfer, replicate, or backup your data to jurisdictions outside the Middle East unless explicitly requested in writing and subject to appropriate data transfer mechanisms. Encryption and Security Controls: We implement military-grade AES-256 encryption for data at rest and TLS 1.3 protocol for data in transit. All database connections, API communications, and inter-service communications are encrypted end-to-end. We employ multi-layered security architecture including Web Application Firewall (WAF), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Security Information and Event Management (SIEM), and continuous vulnerability scanning. Role-Based Access Control (RBAC): The Platform enforces granular role-based access controls with support for organizational hierarchies, department-level permissions, and custom role definitions. All administrative actions are logged and auditable, with immutable audit trails maintained for compliance and forensic purposes. Data Ownership and Processing: You retain full ownership and all intellectual property rights to your data. VeloProcess acts solely as a data processor (in GDPR terminology) or data intermediary (in UAE PDPL terminology), processing your data strictly in accordance with your instructions and the scope of services outlined in these Terms. We do not use, analyze, or derive insights from your data for our own purposes, nor do we sell, rent, lease, or share your data with third parties for marketing or commercial purposes. Data Breach Notification: In the unlikely event of a data breach affecting your information, we commit to notifying you within 72 hours of discovery, in compliance with UAE PDPL Article 10 and KSA PDPL requirements. Our notification will include the nature of the breach, affected data categories, potential consequences, and remediation measures undertaken. Third-Party Sub-Processors: We engage carefully vetted third-party sub-processors (including AWS for infrastructure, authentication providers, and monitoring services) who are contractually bound to equivalent data protection standards. A complete list of sub-processors is available in your account dashboard and will be updated with 30 days' notice for any changes. Your Data Protection Rights: Under UAE PDPL and KSA PDPL, you have the right to access, correct, delete, restrict processing, and port your data. You may exercise these rights at any time through your account settings or by contacting our Data Protection Officer at privacy@veloprocess.app. We will respond to all requests within 30 days.

4. Intellectual Property Rights and Licensing

Ownership of Platform Technology: All intellectual property rights in and to the VeloProcess Platform, including but not limited to software code, algorithms, artificial intelligence models, machine learning architectures, natural language processing engines, process mining methodologies, user interface designs, documentation, APIs, databases, trade secrets, trademarks, service marks, logos, and all derivative works thereof, are and shall remain the exclusive property of VeloProcess FZ-LLC and its licensors. No title or ownership rights are transferred to you under these Terms. Protected Technologies: Our proprietary technologies include: (a) Arabic-English bilingual NLP models fine-tuned on GCC business contexts; (b) Intelligent Document Processing (IDP) engines with OCR capabilities for Arabic and English documents; (c) Process Mining and Discovery algorithms that analyze event logs to identify workflow inefficiencies; (d) AI Decision Layer utilizing Random Forest, LSTM, and Transformer architectures for task routing and anomaly detection; (e) Compliance frameworks embedded with UAE PDPL, KSA PDPL, and VAT validation rules; (f) Predictive analytics and optimization recommendation engines. Limited License Grant: Subject to your compliance with these Terms and payment of applicable fees, VeloProcess grants you a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform during the subscription term solely for your internal business operations. This license does not permit: (i) redistribution, resale, or sublicensing of the Service; (ii) providing access to the Platform as part of a service bureau, outsourcing, or managed services arrangement; (iii) using the Platform to develop competing products or services; (iv) removing, obscuring, or altering any proprietary notices, labels, or marks. Customer Data Ownership: You retain all ownership rights to the data, documents, workflows, configurations, and content you upload, create, or generate using the Platform ("Customer Data"). By using the Service, you grant VeloProcess a limited, worldwide, royalty-free license to host, store, process, and transmit Customer Data solely to the extent necessary to provide the Service and comply with applicable law. We do not claim any ownership or intellectual property rights over your Customer Data. Feedback and Suggestions: If you provide VeloProcess with any feedback, suggestions, enhancement requests, or recommendations regarding the Platform ("Feedback"), you acknowledge that such Feedback is provided voluntarily and VeloProcess may use, implement, and incorporate such Feedback into the Platform without any obligation of compensation, attribution, or restriction. Trademarks: "VeloProcess", the VeloProcess logo, and other brand names displayed on the Platform are registered or common law trademarks of VeloProcess FZ-LLC. You may not use these trademarks without our prior written consent. Third-party trademarks appearing on the Platform are the property of their respective owners.

5. Subscription Plans, Payment Terms, and Billing

Subscription Tiers: VeloProcess offers multiple subscription tiers designed to accommodate businesses of varying sizes and requirements: (a) SME Plan at $89 USD per user per month (or local currency equivalent), designed for small and medium enterprises with up to 50 users; (b) Business Plan at $179 USD per user per month, designed for growing organizations with advanced analytics, priority support, and enhanced integration capabilities; (c) Enterprise Plan with custom pricing, designed for large corporations requiring dedicated infrastructure, single sign-on (SSO), advanced governance, data residency customization, service level agreements (SLAs), and 24/7 premium support. Billing Cycles and Payment Methods: Subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. Annual subscriptions receive a discount of up to 20% compared to monthly billing. We accept payment via major credit cards (Visa, Mastercard, American Express), wire transfer, and regional payment methods including Emirates NBD Direct Debit and Saudi Payment Network (Mada). All prices are stated in United States Dollars (USD) unless otherwise specified, and are exclusive of applicable taxes. Taxes and Regulatory Fees: You are responsible for payment of all applicable taxes, including but not limited to Value Added Tax (VAT) at the rate of 5% in the UAE, 15% in Saudi Arabia, and any other consumption taxes, withholding taxes, or regulatory fees imposed by your jurisdiction. VeloProcess will invoice taxes separately where legally required. If you are VAT-registered, please provide your Tax Registration Number (TRN) to ensure proper tax treatment. Non-Refundable Policy: All subscription fees are non-refundable, except as required by mandatory consumer protection laws in your jurisdiction or as explicitly stated in a separate written agreement. If you cancel your subscription mid-cycle, you will continue to have access to the Platform until the end of your current billing period, but no pro-rated refunds will be issued. Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel at least 7 days prior to the renewal date. Renewal will be charged at the then-current subscription rate. We will notify you of any price changes at least 30 days in advance of renewal. Price Modifications: VeloProcess reserves the right to modify subscription pricing with 30 days' advance written notice. Existing subscribers will be grandfathered at their current rate for the remainder of their billing cycle. New pricing will apply upon the next renewal unless you cancel before the renewal date. Late Payment and Suspension: If payment is not received within 10 days of the due date, we reserve the right to suspend access to the Platform until payment is received. A late payment fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) may be applied to overdue balances. If payment remains outstanding for 30 days, we may terminate your account and delete your data in accordance with our data retention policy. Usage-Based Charges: Certain features and services may incur additional usage-based charges, including but not limited to: API calls exceeding plan limits, additional storage beyond included quota, premium AI model invocations, third-party integration fees, and dedicated infrastructure provisioning. Usage-based charges will be invoiced monthly in arrears.

6. Service Availability, Uptime, and Maintenance

Service Level Commitment: VeloProcess strives to maintain a Service availability of 99.5% uptime on a monthly basis, measured as the percentage of time the Platform is accessible and operational, excluding scheduled maintenance windows. For Enterprise Plan subscribers with executed Service Level Agreements (SLAs), specific uptime guarantees and service credits may apply as detailed in your SLA document. Scheduled Maintenance: We conduct scheduled maintenance, updates, and infrastructure improvements periodically to ensure optimal Platform performance, security, and reliability. Scheduled maintenance will be communicated via email and in-platform notifications at least 72 hours in advance. We will make reasonable efforts to perform maintenance during off-peak hours (typically between 00:00 - 04:00 GST). Emergency Maintenance: In cases of critical security vulnerabilities, system failures, or emergency situations requiring immediate action, we may perform unscheduled maintenance with minimal or no advance notice. We will use commercially reasonable efforts to minimize disruption and restore service as quickly as possible. Exclusions from Uptime Calculation: The uptime commitment does not apply to service unavailability caused by: (a) factors beyond our reasonable control, including force majeure events, internet service provider failures, distributed denial-of-service (DDoS) attacks, or telecommunications outages; (b) your equipment, network, or internet connectivity issues; (c) scheduled maintenance performed in accordance with our notice policy; (d) suspension or termination of your account due to breach of these Terms or non-payment; (e) issues arising from your misuse of the Platform or failure to follow our usage guidelines; (f) third-party services or APIs outside our control; (g) beta features, experimental functionalities, or services designated as "preview" or "alpha" versions. Third-Party Infrastructure Dependencies: The Platform is hosted on Amazon Web Services (AWS) cloud infrastructure in the UAE region. While AWS maintains industry-leading uptime records, VeloProcess cannot be held liable for downtime or service degradation caused by AWS infrastructure failures, AWS maintenance activities, or issues with underlying AWS services including but not limited to EC2, RDS, S3, Lambda, and CloudFront. Monitoring and Incident Response: We employ 24/7 automated monitoring systems and maintain an on-call engineering team to detect, diagnose, and resolve service incidents. Status updates for ongoing incidents are published on our status page at status.veloprocess.app. You may subscribe to status notifications to receive real-time updates via email, SMS, or Slack integration.

7. Limitation of Liability and Disclaimers

Disclaimer of Warranties: THE VELOPROCESS PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UAE LAW, VELOPROCESS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE PLATFORM WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY ERRORS OR DEFECTS IN THE PLATFORM WILL BE CORRECTED; (E) THE PLATFORM IS FREE FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY UAE LAW AND NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, VELOPROCESS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO VELOPROCESS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Exclusion of Consequential Damages: IN NO EVENT SHALL VELOPROCESS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL; BUSINESS INTERRUPTION; COST OF SUBSTITUTE GOODS OR SERVICES; OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF VELOPROCESS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. No Liability for Third-Party Actions: VeloProcess is not responsible or liable for: (a) actions, errors, or omissions of third-party service providers, including but not limited to AWS infrastructure failures, third-party API unavailability, or integration partner issues; (b) unauthorized access to your account resulting from your failure to secure credentials; (c) decisions made by your organization based on Platform-generated insights, recommendations, or analytics; (d) loss or corruption of data due to your failure to maintain adequate backups; (e) compliance violations resulting from your misuse of the Platform or failure to configure compliance settings appropriately. Indemnification by Customer: You agree to indemnify, defend, and hold harmless VeloProcess, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (i) your violation of these Terms or applicable law; (ii) your misuse of the Platform; (iii) your breach of any representation or warranty contained herein; (iv) any claim that your Customer Data infringes or violates any third-party intellectual property, privacy, or proprietary rights; (v) your negligence or willful misconduct. Allocation of Risk: You acknowledge that the limitations of liability and disclaimers set forth in this Section reflect a reasonable and fair allocation of risk between you and VeloProcess, and form an essential basis of the bargain between the parties. The Platform's pricing structure would be significantly higher without these limitations.

8. Term, Termination, and Data Retention

Subscription Term: Your subscription begins on the date of account activation and continues for the selected billing cycle (monthly or annual) unless terminated earlier in accordance with these Terms. Subscriptions automatically renew unless cancelled as described herein. Termination by Customer: You may cancel your subscription at any time by accessing the "Billing & Subscription" section of your account dashboard or by sending written notice to support@veloprocess.app. Cancellations must be submitted at least seven (7) days prior to your next renewal date to avoid charges for the subsequent billing cycle. Upon cancellation, you will retain access to the Platform until the end of your current paid period, after which your account will be downgraded to a read-only state for thirty (30) days to allow data export. Termination by VeloProcess: We reserve the right to suspend or terminate your account immediately, with or without notice, if: (a) you breach any material provision of these Terms, including but not limited to the Acceptable Use Policy or payment obligations; (b) your account is involved in fraudulent, illegal, or malicious activity; (c) we are required to do so by law or court order; (d) we determine that continued provision of Service to you poses a security risk, legal liability, or reputational harm to VeloProcess or other users; (e) your account has been inactive for more than twelve (12) consecutive months. Effect of Termination: Upon termination of your subscription for any reason: (i) your access to the Platform will immediately cease; (ii) all licenses granted to you under these Terms will automatically terminate; (iii) you will no longer be able to access, retrieve, or use any Customer Data stored on the Platform; (iv) you remain liable for any outstanding fees or charges incurred prior to termination. Data Export and Retention Period: Following termination or cancellation, you will have a grace period of thirty (30) calendar days to export your Customer Data using our data export tools accessible through your account dashboard. We provide export functionality in multiple formats including CSV, JSON, XML, and PDF. After the 30-day retention period expires, all Customer Data, workflow configurations, system settings, and associated information will be permanently and irreversibly deleted from our production systems, backups, and archives. VeloProcess will not be liable for any loss of data resulting from failure to export within the retention period. Survival of Terms: The following provisions will survive termination or expiration of these Terms: Sections 3 (Data Privacy - to the extent required by law), 4 (Intellectual Property), 5 (Payment obligations for services rendered), 7 (Limitation of Liability), 8 (Data Retention), 9 (Governing Law), and any other provisions that by their nature should survive. Post-Termination Data Requests: If you require data recovery after the 30-day retention period, we may be able to retrieve limited information from offline archives or disaster recovery backups, subject to feasibility, availability, and a data recovery fee of $500 USD per retrieval request. However, we cannot guarantee successful data recovery after the retention period expires.

9. Governing Law, Jurisdiction, and Dispute Resolution

Governing Law: These Terms of Service, and any disputes arising out of or related to the Platform, shall be governed by and construed in accordance with the substantive laws of the United Arab Emirates (UAE) and the regulatory framework of the Dubai International Financial Centre (DIFC), without regard to conflict of law principles that would result in the application of another jurisdiction's laws. Where DIFC laws do not provide specific guidance, UAE Federal Laws shall apply. Jurisdiction: You irrevocably agree that the courts of Dubai, United Arab Emirates, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, the Platform, or your use of the Service. However, VeloProcess retains the right to seek injunctive relief or enforce intellectual property rights in any jurisdiction where a breach or threatened breach may occur. Arbitration Clause: For disputes exceeding AED 50,000 (approximately $13,600 USD) in claimed damages, either party may elect to resolve the dispute through binding arbitration rather than litigation. Arbitration shall be conducted in accordance with the rules of the Dubai International Arbitration Centre (DIAC) by a sole arbitrator mutually agreed upon by both parties. The arbitration shall be conducted in English, and the seat of arbitration shall be Dubai, UAE. The arbitrator's award shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction. Pre-Arbitration Dispute Resolution: Before initiating formal arbitration or litigation, the parties agree to attempt to resolve any dispute through good faith negotiations. A party initiating a dispute must provide written notice to the other party describing the nature of the dispute and proposed resolution. The parties shall then meet (in person or via video conference) within thirty (30) days to attempt to resolve the matter amicably. Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION AGAINST VELOPROCESS. Limitation Period for Claims: Any cause of action or claim you may have arising out of or relating to these Terms or the Platform must be commenced within one (1) year after the cause of action accrues. If not brought within this period, such cause of action or claim is permanently barred. International Users: If you are accessing the Platform from outside the UAE, you acknowledge that the Service is operated from the UAE and agree that these Terms are governed by UAE law regardless of your location. You are responsible for compliance with all local laws and regulations applicable to your use of the Service in your jurisdiction.

10. General Provisions

Entire Agreement: These Terms of Service, together with our Privacy Policy, Data Processing Agreement (if applicable), Service Level Agreement (for Enterprise customers), and any other documents expressly incorporated by reference, constitute the entire agreement between you and VeloProcess regarding the Platform and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral. Amendments and Modifications: VeloProcess reserves the right to modify, amend, or update these Terms at any time at our sole discretion. We will provide notice of material changes by posting the updated Terms on our website with a revised "Last Updated" date and by sending email notification to the address associated with your account at least thirty (30) days prior to the effective date of the changes. Your continued use of the Platform after the effective date of any modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform and cancel your subscription. Assignment: You may not assign, transfer, delegate, or sublicense these Terms or any rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of VeloProcess. Any attempted assignment in violation of this provision shall be null and void. VeloProcess may freely assign these Terms, in whole or in part, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions shall continue in full force and effect. Waiver: No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. VeloProcess's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of VeloProcess. Force Majeure: VeloProcess shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, epidemics or pandemics, government actions or regulations, internet or telecommunications failures, power outages, or failures of third-party service providers. During the period of such force majeure event, our obligations shall be suspended. Notices: All legal notices, requests, or other communications required or permitted under these Terms shall be in writing and delivered via: (a) email to legal@veloprocess.app (for notices to VeloProcess) or to the email address associated with your account (for notices to you); (b) registered mail or courier service to the addresses specified in the account registration or these Terms. Notices shall be deemed received upon email delivery confirmation or three (3) business days after being sent by mail. Relationship of Parties: Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, or employment relationship between you and VeloProcess. Neither party has the authority to bind the other or incur any obligation on behalf of the other. Export Control and Sanctions Compliance: The Platform and underlying technology may be subject to export control laws and regulations of the United States, European Union, and other jurisdictions. You represent and warrant that you are not: (a) located in, organized under the laws of, or a resident of a country or territory subject to comprehensive economic sanctions; (b) identified on any government restricted party list, including the U.S. Treasury Department's Specially Designated Nationals List, the U.S. Commerce Department's Denied Persons List, or equivalent lists maintained by other governments. You agree not to access or use the Platform in violation of any export restrictions, sanctions, or embargoes. Language: These Terms are drafted in English. Any translation provided is for convenience only. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.

11. Contact Information and Data Protection Officer

For all inquiries, support requests, legal matters, or questions regarding these Terms of Service, please contact VeloProcess through the following channels: